I had a 9 A.M. meeting at Town Center this morning. Walking in front of the main office tower at 8:43 A.M., I saw the Outbound 20 Cutback heading for Pembroke East.
The problem is that I saw it. With utility construction on Constitution, Hampton Roads Transit (HRT) is having to divert buses "for 2-3 weeks" to a temporary transfer point on Jeanne Street behind Pembroke Mall. When the driver s-l-o-w-l-y made the turn towards Constitution, I thought he had seen the street barricades and remembered the detour. Instead the bus tried to get to Pembroke East through the Kmart shopping center's parking lot.
I realized then it was probably a driver who normally doesn't do Route 20 but is covering on the weekend. Thankfully Michael Ragsdale (who is slated to join HRT's User Citizen Advisory Committee) had given me the phone number for HRT's Southside Dispatch on Monday. I immediately called the Dispatcher on my cell phone to radio the bus over what was going on.