Earlier this evening I e-mailed Hampton Roads Transit (HRT) my fifth Incident Report (i.e. CAF) in eight days. Someone has got to help clean up operational problems at HRT.
My point in bringing it up? If you listen to the Green Reednuts of the world, you'd believe transit users are "freeloaders" who simply want to throw large quantities of money into a black hole. First, no one knows the shortcomings of our current service better than those who actually ride it. Second, the astute riders realize we won't muster public support for increased service until we start cleaning up what's already out there.
Things are already rolling at HRT Operations. Homer Carter was brought in as Senior Vice President of Operations about a year ago and has been cleaning house. First, separate dispatch offices were combined into Central Dispatch. Second. the Customer Service Manager, Southside Operations Superintendent, and Southside Maintenance chief (among others) have been relieved of their duties during that period. Homer isn't taking prisoners! Third, there's an ongoing effort to augment ridership participation in policing the system. Folks, we probably can turn this supertanker.