I was at the Newport News Transportation Center late morning on Wednesday. They were installing the new automated farecard vending machine. If you hadn't heard (and you probably hadn't), Hampton Roads Transit (HRT) is going to farecard machines to replace buying farecards from Staff at customer service windows. That will eliminate the pay and benefits costs of the associated Staff. Having seen two of the machines (a second was on the truck), they look great. However, given HRT's track record on bringing new technology online, I'll only take it seriously when it actually works the way it's suppose to over a period of time.
For those still wanting to buy a farecard from a human, HRT is being more aggressive in getting merchants to sell HRT stock.