The greatest number of problems with newer riders on Hampton Roads Transit (HRT) is that they're unfamiliar with the system. They make mistakes that regulars would laugh at.
Case in point came early this afternoon. Two of us were waiting for the Outbound Route 23 at the bus shelter on Lowery Road in Norfolk. We had both been shopping (her at Farm Fresh, me at Walmart) and had our bags ready to load. The bus arrived roughly on schedule. The woman who had been waiting for the Inbound 23 on the other side of Lowery crossed (with her bags) and boarded, too. She wanted to loop to Best Square, then stay on the 23 to Cedar Grove.
Here's the hitch: had she been patient and waited a few more minutes, she would have been on the previous Inbound 23. As we were boarding on Lowery, it was across at Janaf and heading our way. Her mistake cost her a half hour's time.
If a new rider, a couple simple tips. First, map out your trip using HRT's website prior to riding. Second, if you have any questions, ask the regular riders. Most of them know the bus system much better than those answering the phones at HRT Customer Service.